Business Operations & Office Administrator

Renellence

North York Ontario

Salary: Neg Per Hour

What You’ll Do

Customer Excellence & Client Support

• Serve as the primary point of contact for client inquiries via phone and email, providing timely, accurate, and professional responses.

• Handle client issues, complaints, and service requests, ensuring all concerns are resolved quickly and effectively.

• Build and maintain strong relationships with clinics and medical professionals by providing proactive support.

• Coordinate training sessions, onboarding, and ongoing support to ensure positive client experiences.

Administrative & Operational Support

• Process incoming orders from the sales team and clinics, ensuring accuracy and timely coordination with third-party logistics (3PL) partners.

• Manage new customer account setup, maintain up-to-date CRM records, and ensure clean data management.

• Support the sales team with order entry, invoicing follow-ups, and account coordination.

• Manage internal office organization, documentation, and scheduling tasks.

• Coordinate inventory updates and product availability with the operations team.

Finance & Bookkeeping

• Assist with invoice tracking, payment collection, and basic bookkeeping.

• Coordinate with accounting on reconciliations, payment processing, and recordkeeping.

• Maintain organized financial records related to customer orders and transactions.

Analytical & Reporting Support

• Utilize Excel and reporting tools for order tracking, sales reporting, and inventory analysis.

• Prepare internal reports and operational summaries for management.

What We’re Looking For

Required:

• Degree in Business Administration or related field.

• 1–3 years of relevant work experience (internship or co-op experience also considered).

• Strong customer service skills, with ability to handle client issues professionally.

• Strong organizational skills with attention to detail.

• Excellent verbal and written communication skills.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Proficiency in Excel, Microsoft Office, and CRM systems.

• Self-motivated, adaptable, and solution-oriented.

Preferred:

• Experience in healthcare, aesthetics, or B2B sales environments.

• Prior experience coordinating with 3PL or logistics providers.

• Previous administrative, customer support, or office coordination experience.

Language:

• English (preferred)

Job Overview

Posted Date: 16 Jun 2025

Location: North York Ontario

Salary: Neg Per Hour

Company Information

Renellence

Name: Renellence

Web: https://renellence.ca/

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