Customer Service Representative (CSR)
Durham Medical
Oshawa Ontario
Salary: Neg Per Hour
General Duties:
Represent Durham Medical in a professional and courteous manner.
Exercise professionalism in communication, work attendance habits, and attire.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Attend weekly staff meetings and training as required
Contribute to continuous improvement of Durham Medical processes
Customer Service:
Safely and efficiently assist clients in store and on the phone with their equipment or product purchases
Process quotes, sales orders, deliveries, invoicing and third party billing
Complete data entry of client information, details, and remarks as needed
Receive client payment accurately and completely
Assist clients with product fittings (compression stockings, braces, shoes, etc.)
Schedule appointments with clients
Arrange deliveries and pick up orders
Re-stock showroom inventory
Participate in yearly inventory counts
Keep abreast of new company products and services.
Education
Minimum High School Diploma or equivalent
Relevant Post-Secondary education would be considered an asset
Skills
Excellent Oral and Written Communication
Strong Time Management and Problem-Solving Skills
Proficient in Windows based computer programs
Abilities
Work efficiently under pressure and within time restraints
Ability to work with elderly and vulnerable clients by providing one-on-one care and assistance
Ability to organize and prioritize effectively
Work well with others in a team environment
Experience
2 plus years in a Customer Service position
Demonstrated knowledge of SAP, data entry, and Microsoft Office (Word, Excel, Outlook)
Experience with corresponding/billing of Insurance companies, Ontario Disability Support Program and Department of Veterans Affairs would be considered and asset
The following experience/knowledge as a Personal Support Worker (PSW) would be considered an asset:Mobility aids, accessible living and heath care related furniture
Additional pay:
Bonus pay
Flexible language requirement:
French not required
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Education:
Secondary School (preferred)
Experience:
Customer service: 2 years (preferred)
Job Overview
Posted Date: 14 Jun 2025
Location: Oshawa Ontario
Salary: Neg Per Hour
Company Information
Durham Medical
Name: Durham Medical
Web: https://durhammedical.ca