Dispatch Manager
Recycling Rewards
North York Ontario
Salary: Neg Per Hour
Duties and Responsibilities
Departmental Duties
Coordinate with property managers across all collection bin sites to ensure timely product pickups, address service issues, and schedule cleanup or maintenance within 24 hours.
Assist Operations Manager and Business Development Manager to resolve collection bin-related complaints. Additionally, collaborate with the Business Development Manager to facilitate the relocation of collection bins.
Plan and monitor daily and weekly fleet schedules and routes, ensuring efficient execution of pickup services.
Oversee and resolve administrative and operational matters such as vehicle documentation, traffic violations, mechanical issues, and daily inspection compliance.
Review, track, and approve logistics-related expenses and fuel usage.
Lead regular logistics team meetings to share updates, review performance, and align on priorities.
Ensure consistent quality control by monitoring vehicle condition, maintenance records, and logistics reports.
Analyze delivery needs from retail locations and coordinate timely inventory deliveries.
Ensure full compliance with federal and provincial transportation regulations, including Ministry of Transportation standards, reduce CVOR violations to the target level, aiming to minimize violations and enhance road safety.
Work cross-functionally with business leaders to identify process improvements that increase operational efficiency and reduce costs.
Maintain detailed documentation of all the records and information on Route4me, GoFleet, Zoho CRM and Think LP.
Leadership
Collaborate with the Operations Manager to develop cost-reducing strategies and efficiency improvements.
Support the management of fleet operations processes, collection bin budgets and inventory delivery.
Participate in the training of new drivers regarding logistics routes, pickup locations, and product collection. Provide refresher training to existing drivers at least once a year
Ensure all drivers are following RR Transportation policies and procedures
Employee Relations
Assist in the performance management and coaching of employees to ensure adherence to job standards.
Provide guidance to employees regarding organizational policies and procedures.
Monitor and document policy infractions and report them to the Human Resources department for further action while documenting the same in ThinkLP.
Consistently motivate and coach employees for their work and provide recognition.
Assist in staffing by participating in driver and supervisor selection, hiring and onboarding.
Health and Safety
Ensure that all vehicles used for product collection are clean and maintained in accordance with Health and Safety standards.
Oversee and ensure that all health and safety protocols are followed by employees while performing their duties, including wearing safety boots, gloves, using hands-free phones, and practicing safe driving.
Manage all workplace incidents and accidents, reporting them to WSIB, Human Resources promptly and maintenance of documentation on ThinkLP System.
Monitor and report any internal or external theft, following company guidelines.
Conduct monthly Health & Safety meetings and audits.
Other Duties:
Work on other duties and special projects as assigned by leadership team
Core Competencies
Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.
Decision-Making: making informed decisions by considering various factors and potential consequences.
Strategic Thinking: developing and executing plans to achieve long-term organizational goals.
Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.
Delegation: assigning tasks and responsibilities to team members based on .their strengths and skills.
Coaching and Mentoring: helping team members develop their skills and reach their full potential.
Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.
Financial Acumen: understanding financial statements, budgets, and financial performance metrics.
Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.
Education, Experience and Requirements
3+ years of experience working in a logistics-related role or as a senior supervisor in a similar capacity.
3+ years of experience in leading a team.
High School diploma or equivalent.
Proficiency in Microsoft Office applications.
Physical Requirements and Work Environment
Ability to work and drive in extreme weather conditions.
Prolonged periods of sitting in a vehicle or office.
Ability to stand for extended periods.
Daily interaction with customers, buyers, and employees.
Job Overview
Posted Date: 12 Jun 2025
Location: North York Ontario
Salary: Neg Per Hour
Company Information
Recycling Rewards
Name: Recycling Rewards
Web: https://www.recyclingrewards.com/