Customer Service Representative
OOCL CANADA INC.
Etobicoke Ontario
Salary: Neg Per Hour
OOCL Logistics offers a comprehensive benefits package including:
RRSP / DPSP
TFSA available
Paid Vacation
Paid sick days
Federal, Provincial and floating Holiday pay
Medical, Dental, and Vision
Life Insurance options
Long-term Disability
Voluntary Supplemental Life
Education Assistance Program after first 12 months of employment
Accountabilities:
Accomplish all aspects of ocean, air and landside operations, from pre-arrival administration to final delivery, in a timely, efficient and accurate manner.
Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean carriers, brokers, and other vendors to provide updates and facilitate streamlined deliveries of shipments.
When assigned, develop and maintain new business from new and existing customers, creating CSA and keep follow up.
Relay clear and detailed instructions to vendors and back-office support teams in order to sustain an efficient operation.
Champion a role that promotes a client centric attitude by being proactive and providing best in class service.
Develop and recommend changes to existing procedures and system enhancement to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.
Collaboration and sharing of work duties as needed to promote a team based environment.
Ideal Candidate Qualifications:
Superior verbal and written communication skills
High proficiency with MS Office Suite and learning new computer software
OOCL Logistics Customer Service Representative HIGH PRIORITY SKILLS:
Recent experience in ocean and/or air freight transportation with a leading NVOCC/Freight Forwarder
Proficiency with all major ocean and/or air freight, freight carriers any online booking and tracing platforms
Familiarity with ocean import and export and/or air freight transportation procedures, terminology, regulations, and D&D policies
Familiarity with Customs formalities, procedures, and systems
Ability to focus on customer satisfaction and building great client relationships
Ability to work independently and efficiently in a fast-paced, deadline-driven environment with strong time management skills
Possess an energetic, enthusiastic, and positive team-oriented approach to work
Self-motivated, detail oriented with strong organizational, analytical skills and problem-solving abilities
What OOCL Logistics offers your career!
OOCL Logistics has a vast network of experienced supply chain professionals to further advance individuals
An energetic virtual working environment suitable to learning all aspects of supply chain
Job Overview
Posted Date: 03 Jun 2025
Location: Etobicoke Ontario
Salary: Neg Per Hour
Company Information
OOCL CANADA INC.
Name: OOCL CANADA INC.
Web: https://www.oocl.com/