Assistant General Manager
Othership
Toronto Ontario
Salary: Neg Per Hour
JOURNEYER EXPERIENCE & OPERATIONS
- The Assistant Ship Captain, ensures that the awe-inspiring guest experience standards are meticulously maintained and prominent on all customer touch-points
- The Assistant Ship Captain is responsible for shift scheduling (on 7Shifts) each month and makes real time adjustments as needed.
- The Assistant Ship Captain is excellent at crisis management but also elevates issues and incidents to senior leadership as needed
- The Assistant Ship Captain ensures effective in-house merchandise display and maintains inventory levels within guidelines
- The Assistant Ship Captain is a power partner to the Ship Captain when it comes to recruiting, onboarding and training of new employees
FACILITY MANAGEMENT
- The Assistant Ship Captain continually executes facility checks and audits to ensure standards are being exceeded - and that there is little-to-no downtime for the ice baths and sauna.
- The Assistant Ship Captain ensures the Ship itself is clean and safe - and the teams responsible for this are on pace and cadence.
- The Assistant Ship Captain initiates services requests at the Ship Captain’s request and is the first point of contact for vendor service contractors/technicians. Helps oversee and manage on-going maintenance of specific equipment including ice baths, sauna and staff room equipment.
SHIP PERFORMANCE
- The Assistant Ship Captain drives in-Ship sales and thus has a knowledge of all programming, promotions, and sales. Specifically:
- Directly measures, manages + ensures house merchandise inventory levels are within guidelines
- Drives average daily check-ins, memberships, Journeyer reviews, and 1st timer conversions via the Magic Moments
HUMAN RESOURCES
- The Assistant Ship Captain works to align the team and Ship operations with the company vision and strategic plan
- The Assistant Ship Captain follows the internal communication rhythm/format that allow people to give and receive feedback
- The Assistant Ship Captain co-leads with the Ship Captain the recruiting and onboarding process.
- The Assistant Ship Captain prepares and audit payroll cycles for Ship Captain approval
Job Overview
Posted Date: 03 Jun 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Othership
Name: Othership
Web: https://www.othership.us/