Client Service Manager - Commercial Insurance, Transportation
BFL CANADA
Hamilton Ontario
Salary: Neg Per Hour
We offer more than a job, we offer a career!
We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.
We are seeking to hire a Commercial Insurance Broker experienced in Transportation (Client Service Manager) for our Hamilton office!
Your day as a client service manager:
Proactively manage a book of business by reviewing client's risk and claims history as well as providing coverage and solutions accordingly.
Ensure maximum retention of existing clients by providing exceptional service through regular communication with clients.
Review policy wordings and other documents for accuracy and completeness.
Coordinate the preparation of underwriting submissions; maintain relevant account documentation and correspondence.
Maintain renewal lists, records, and files for policies so that they are organized and up to date.
Request and follow up on missing information, endorsements and policy documents from insurers.
Follow up with underwriters, broker-agents, and clients on outstanding files. Monitor, and follow up on delinquent accounts receivable in collaboration with the Finance Department.
Implement appropriate claims administration and loss prevention procedures.
Determine the needs of potential clients by researching and utilizing appropriate resources.
Maintain an extensive network of market relationships.
Support the Client Executive in the growth of their book of business.
Perform other duties and special projects as required.
Our Ideal Candidate
University degree (typically in business or finance) or equivalent work experience.
7 to 10 years of experience in insurance brokerage with extensive knowledge in Fleet and transport insurance.
In depth knowledge within the long, haul transportation business segment.
RIBO Licensed
Team Player with strong project management and presentation skills.
Customer service oriented with effective time management skills and attention to detail.
Advanced knowledge of MS Office Word, Excel and PowerPoint.
Job Overview
Posted Date: 26 May 2025
Location: Hamilton Ontario
Salary: Neg Per Hour
Company Information
BFL CANADA
Name: BFL CANADA
Web: https://www.bflcanada.ca