Client Care and Sales Representative - Remote
The Aqua Life Swim Academy
Burlington Ontario
Salary: Neg Per Hour
Key Responsibilities
- Sales and Enrollment: Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies. Engage with previous swimmers and leads.
- Customer Care: Serve as the primary point of contact for new and existing clients, answering questions, resolving concerns, and ensuring a smooth customer experience.
- Lead Management: Handle incoming inquiries, follow up on leads generated through marketing activities (e.g., events, advertising, referrals), and manage client databases effectively.
- Objection Handling: Address client concerns with confidence and empathy, using proven sales techniques to overcome objections and encourage enrolment.
- Communication: Engage with our clients in a clear, professional manner, ensuring their needs are understood and met.
- Merchandise Sales: Promote and assist clients with purchasing swim-related merchandise and other products.
- Collaboration: Work closely with the instructional and administrative teams to ensure that client expectations align with lesson plans and schedules.
What We're Looking For:
- Experience in sales or customer service, preferably in a gym, fitness center, or membership-based business (front desk, membership sales, admissions, or similar) or in a previous administrative position.
- Customer-Centric: A friendly, empathetic communicator who is motivated to help clients achieve their goals. Admin, marketing, teaching, coaching, or working with families is a plus.
- Self-Motivated: Ability to work independently and proactively pursue leads and close sales.
- Organizational Skills: Excellent organizational and multitasking abilities to manage daily inquiries, follow-ups, and administrative tasks efficiently.
- Communication Skills: Strong verbal and written communication skills in English. A positive, engaging phone manner is essential.
- Tech-Savvy: Intermediate skills in Microsoft Word, Excel, and experience with customer relationship management (CRM) software.
- Team Player: Willingness to collaborate with team members across departments to provide the best possible client experience.
- Work from home setup – A reliable internet connection, computer and a quiet, professional workspace.
What We Offer:
- Competitive starting wage $20 per hour.
- Opportunity for salary increases after 12 months of continuous service.
- Schedule: Sunday through Thursday 9am to 5pm.
- Team-building events and a supportive work environment.
- Discounts on swim lessons for family members.
- Opportunity for growth and professional development.
How to Apply
- If you’re passionate about delivering exceptional client care and excited to promote a life-changing skill like swimming, we’d love to hear from you.
Benefits:
Dental care
Extended health care
Paid time off
Vision care
Job Overview
Posted Date: 26 May 2025
Location: Burlington Ontario
Salary: Neg Per Hour
Company Information
The Aqua Life Swim Academy
Name: The Aqua Life Swim Academy
Web: https://www.theaqualife.ca