Customer Service Agent
Festo Inc.
Mississauga Ontario
Salary: Neg Per Hour
Responsibilities:
- Responsible for answering a high volume of inbound and
outbound calls
- Maintains professional interactions when communicating
with customers
- Manages the ordering process by coordinating and
communicating expected delivery times and handling shipment-related
inquiries
- Acts as the first point of contact for escalated
customer complaints related to lost shipments, backorders and
investigations
- Offers product solutions in response to individual
customer needs
- Supports existing and potential customers as well as
Festo sales staff and Festo sales partners
- Provides Festo website and catalogue navigation for
products and services
- Partners with internal departments to investigate and
resolve customer issues
- Audits customer orders for completeness and accuracy
related to Festo processes
- Completes all necessary follow-up and administrative
tasks required
- Participates in special projects and other duties, as
required
- Process orders, quotes and inquiries via email and portal websites from customers and reps
Minimum Requirements:
- Post-secondary education in a technical-related field
is strongly preferred
- A minimum one or two (1-2) years of customer service
experience in an office or call-centre environment
- Bilingualism in French and English is required
- Excellent interpersonal skills - must have the ability
to communicate with diplomacy and interact with customers in a
professional and positive manner
- Highly attentive to detail and fact-finding as to
ensure accuracy of reporting
- Extremely well organized and resourceful with the
ability to prioritize urgent tasks
- Ability to interpret customers issues to produce quick,
effective results
- Resolves customer queries with a sense of urgency using
a collaborative and customer-focused approach
- Intermediate skill level in Microsoft Word, Excel, and
Outlook
- Ability to work independently with minimal supervision
- Possesses a positive, team player attitude
- Hands-on experience with SAP is considered an asset
- Required to work varying shifts including evenings and statutory holidays when requested Hours may be modified to reflect the changing demands of the business
You can expect the
following with us:
- The good feeling working for a family-owned company
with a safe and solid financial basis
- Freedom to explore, innovate and realise your own ideas
- Competitive compensation with attractive perks and
other benefits
- Respect and appreciation for each other - regardless of
gender, nationality, disability, age and identity
- Lifelong learning with great conditions for individual
further development
- Flexible working models depending on the respective
workplace for a good balance of work and private life
- Highly modern working environment, infrastructure and
communication technologies
- Great family and health services for your well-being
Job Overview
Posted Date: 09 Apr 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Festo Inc.
Name: Festo Inc.
Web: https://www.festo.com/