Front Office Supervisor
Residence Inn by Marriott Toronto Airport
Scarborough Ontario
Salary: Neg Per Hour
Duties:
- Develop, prepare, execute & achieve
financial goals.
- Lead and supervise the day-to-day
operation of the front office department (night audit, guest services and
reservations) to ensure brand standards are in place and maintained.
- Monitor and maintain the front office,
guest accounting and reservations to ensure a high level of guest
satisfaction and ensure company standards are met.
- Responsible for the supervision,
recruitment, selection, training and development of front office
personnel.
- Handle guest feedback/concerns promptly
to ensure the highest level of guest satisfaction.
- Promote a culture focused on guest
service.
- Recommends, develops and implements staff
incentives designed to increase revenues.
- Implement and maintain all company
policies and procedures.
- Assist hotel management as directed with
development of special reports and/or special projects.
- Ability to set procedures relating to
groups according to company policy and Yield Management targets
- Assist the General Manager in producing
hotel forecast by accurate projection of room related revenue and expenses
- Keep central reservations updated on
hotel facilities/special promotions to maximize revenues
- Support the General Manager with the
development of the room revenue budget.
- Administer and maintain all uniforms and
inventories, including printed materials.
- Assist in the operation of other
departments within the hotel.
- Manager on Duty shifts are required,
oversee day-to-day operations.
- Other duties as assigned.
COMPETENCIES WE ARE SEEKING:
- 2+ years’ experience in a similar
supervisory/leadership role
- Excellent verbal and written
communication skills
- Accuracy and attention to detail
- Strong interpersonal and problem solving
abilities
- Service focused personality with the
ability to lead by example
- Computer-savvy
- Experience with property management
system an asset
- Well organized self-starter
- Results-oriented with the ability to be
flexible and work well under pressure
- Degree or Diploma in Hospitality
Management is an asset
- Night Audit experience an asset
- Must be available days, evenings, weekend and holidays.
Job Overview
Posted Date: 18 Apr 2024
Location: Scarborough Ontario
Salary: Neg Per Hour
Apply By: 03 May 2024
Company Information
Our Growing Forward strategy encapsulates our company priorities, rooted in our core values, and guides us as we deliver on the promise of Marriott’s unique brand of hospitality around the world.
Name: Residence Inn by Marriott Toronto Airport
Web: www.marriott.com