Jr. Logistics Coordinator
Mississauga Ontario
Salary: Neg Per Hour
Duties and Responsibilities:
- Field and direct all incoming phone calls
as required.
- Respond to all e-mails in a timely
fashion including customer e-mails for pickups, rates and availability and
updates (when shipping day of)
- Direct any e-mail / phone calls / faxes
or PDF files to the correct department or person.
- Responsible for order entry, using a
check list for accuracy. This includes pick up/delivery addresses,
contacts at each location, PO/SO/Reference #s, using our checklist to be
thorough and precise.
- Carrier search and rate negotiation
(accessing TMS History as leverage)
- Dispatching contracts to carriers, with
all/any special instructions once the rate has been agreed upon.
- Confirming customs broker information and
entering into TMS
- Saving all documents (BOLS/Customs
docs/Packing lists) to the server
- Saving all emails with spot quotes to the
server
- Setting up correct e-mails for all
customer and carrier for updates and tracking
- Ensuring Carriers have insurance, and an
acceptable safety rating before securing.
- Resolving any issues regarding any order
with the carrier brought to dispatch by Customer Service. This may include
any accessorial, carrier delays or service problems that are more than
just minor and CS cannot resolve quickly.
- Finalizing any accessorial charges
brought to your attention by customer service with the carrier and the
customer.
Qualifications:
- Excellent verbal and written
communication skills.
- Extensive knowledge of customer service
procedures and principles.
- Organized with attention to detail –
takes pride in work.
- Multi-tasker with strong ability to
prioritize effectively.
- Ability to adapt to new software with
strong typing skills.
- Ability to resolve customer complaints
and issues while maintaining a professional and calm demeanor.
- Excellent problem-solver skills, very
resourceful
- Strong ability to prioritize effectively.
- Proficient in Microsoft Office Suite or
related software
- Takes pride and ownership of work.
- Previous Industry experience is a plus
Job Overview
Posted Date: 16 Apr 2024
Location: Mississauga Ontario
Salary: Neg Per Hour
Apply By: 01 May 2024
Company Information
We strive to keep a steady focus on delivering safe, reliable, quality, and cost-efficient services to our clients across Canada & the USA.
Name:
Web: plcarriers.com