CHAPTER 17 \u2014 Mastering Candidate Experience:\u00a0 Psychology, Process & Emotional Impact<\/p>\n
Candidate experience is not about being nice.<\/span> It is fundamentally about:<\/span><\/p>\n How candidates FEEL at every step of the hiring process.<\/b><\/p>\n Because <\/span>emotion<\/span><\/i> drives:<\/span><\/p>\n <\/span><\/li>\n <\/span><\/li>\n <\/span><\/li>\n <\/span><\/li>\n <\/span><\/li>\n<\/ul>\n The truth is harsh:<\/span><\/p>\n Candidates will forget what you said.<\/b> Let\u2019s begin.<\/span><\/p>\n
\n<\/span> It\u2019s not about generic emails.<\/span>
\n<\/span> It\u2019s not about \u201cThank you for applying.\u201d<\/span><\/p>\n\n
\n<\/b>Candidates will forget what you asked.<\/b>
\n<\/b>But they will NEVER forget how your process made them feel.<\/b><\/p>\n